Consumer Testimonials

Feedback from the consumers of our services (including clients/families, funding sources, medical/rehabilitation professionals, community members) is highly valued. We evaluate all comments and constructive feedback. OTOL Rx maintains an ongoing challenge to refine our services and best meet the needs of the people we serve. Feedback on how we are doing is received through informal comments as well as through our Customer Satisfaction Questionnaires. To follow are some of the comments our consumers have passed along regarding OTOL Rx services:

H. Richard Adams, M.D.
“I would like to personally congratulate you for your pioneer work and dedication in the field of brain injury rehabilitation. You certainly have been an important influence in the development of the model for providing services in the home and community environment. This has resulted in improved outcomes and quality of life measures for our patients. I am personally grateful to you and your organization for success in providing such valuable services to the patients and their families.”

Bobbie and Al Sapper
“We were very lucky to be referred to OTOL Rx. Sandy was responsible for getting our then 20 year old daughter back into an independent life. The doctors predicted a dismal future when our daughter awoke from her two month coma. This news was devastating. But, our family remained hopeful and refused to give up trying. Our daughter eventually went back to college, graduated, now lives on her own, drives a car, and is very independent. We got our daughter back with lots of hard work, love, and an unwavering positive outlook by Sandy and all the OTOL Rx team members.”

Wendy A. Tucker, Esq
“My husband is recovering from a severe brain injury and continues to receive services from OTOL Rx. His home and community clinicians offer an amazingly creative, individualized, practical and passionate approach to cognitive rehabilitation. My husband has progressed at this point from needing a full time caregiver while I work to no more caregiver along with increased independence and involvement in many wonderful community-based activities. OTOL Rx continues to guide my husband in his recovery and road to independence with sensitivity, respect, and enthusiasm.”

William LaValley, CDMS, CCM
“One of the true innovators of Home and Community Rehabilitation, Sandy Milton has made a phenomenal difference in the lives of patients with a brain injury. Sandy and her team of clinicians strive for excellence and for the personal connection that makes OTOL Rx services unique in the field of rehabilitation.”

Peter and Lisa Taube
“Our son is in middle school and has been diagnosed with language-learning difficulties. He received many months of cognitive therapy with OTOL Rx. The results have made a big difference in our son’s self esteem, peer friendships, and school success. We are very grateful.”

Barbara Greenfield, RN, BSN, CCM
“My clients have urgent and complex needs. Therefore, what I look for in providers of care is immediate attention and personal service. OTOL Rx has provided this type of service consistently. Their therapists are highly skilled, caring, and reliable.”

Kathy Stern
“I am so thankful and appreciative for all your work with my son, Collin. Your strategies are ‘spot on’ and relate exactly to what he has been identifying as problem areas. OTOL Rx service have given Collin such confidence as he moves forward with returning to college. We both feel the strategies you have created for him will be invaluable in helping Collin focus and succeed this year in college and in the years to come. This is such a gift.”